Variation Is Expected in Handmade Goods.
Our products are handmade by skilled artisans in Africa. Variation is expected due to the handmade nature of these items. Each item is beautifully unique, with variations showing the hand of the maker.
We do our best to accurately represent each product in the photos on our site. However, with the exception of one of a kind* items, the item you receive will vary from the sample photograph.
Handmade items may vary in the following ways:
- Design placement may vary
- Measurements may vary by several inches
- Basket shapes may vary
- Colors may vary slightly, e.g., Bolga baskets may vary in shade due to the grass being hand-dyed, and Senegal baskets may vary in shade due to the upcycled plastic used
- Items depicting animals may vary, e.g., elephant trunks may point up or down
The baskets shown above are both examples of our medium size Silver & White Triangles Lidded Basket. The triangles vary between the 2 baskets, but the overall motif is the same. This is a good example of the kinds of variation we expect.
We quality check each basket here in our Eugene, Oregon warehouse. You can expect your basket to:
- Arrive undamaged.
- Have a lid that fits.
- Match our photos and description to the best of our ability.
Baskets that do not meet our quality control standards are sold at our warehouse outlet. Come visit us if you're local!
Feeling unsure about how an item may vary? Email us at firstname.lastname@example.org. Our team is happy to answer questions before you purchase.
Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange. Variations are expected in handmade items, and we do not consider slight variations in color, pattern, etc. to be valid reasons for free return shipping. You are welcome to return an item within the terms of our return policy, but you are responsible for the cost of shipping. Thank you for your understanding.
*One of a Kind Items
One of a Kind items are the exception to this policy. Look for our One of a Kind badge to indicate that you'll be receiving exactly the item shown in photos.