Variation is Expected in Handmade Goods
Our products are handmade by skilled artisans in Africa. Variation is expected due to the handmade nature of these items. Each item is beautifully unique, with variations showing the hand of the maker.
Handmade goods may vary in the following ways:
- Design placement may vary
- Measurements may vary by several inches
- Basket shapes may vary
- Colors may vary slightly, e.g., Bolga baskets may vary in shade due to the grass being hand-dyed, and Senegal baskets may vary in shade due to the upcycled plastic used
- Items depicting animals may vary, e.g., elephant trunks may point up or down
Example of Variation
These baskets are both examples of our medium size Silver & White Triangles Lidded Basket. The triangles vary between the 2 baskets, but the overall motif is the same. This is a good example of the kinds of variation we expect.
ONE OF A KIND ITEMS
One of a Kind products are the exception to this policy. Look for our One of a Kind badge to indicate that you'll be receiving exactly the item shown in photos.
We quality check each basket here in our Eugene, Oregon warehouse. You can expect your basket to:
- Arrive undamaged
- Have a lid that fits
- Match our photos and descriptions to the best of our ability
Baskets that do not meet our quality control standards are sold at our warehouse outlet. Come visit us if you're local!
Returns & Questions
Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange. Variations are expected in handmade items, and we do not consider slight variations in color, pattern, etc. to be valid reasons for free return shipping. You are welcome to return an item within the terms of our return policy, but you are responsible for the cost of shipping. Thank you for your understanding.
Feeling unsure about how an item may vary? Email us at firstname.lastname@example.org. Our team is happy to answer questions before you purchase.