Our warehouse will be closed for Thanksgiving on Thursday, November 26 and Friday, November 27. Orders placed during the holiday will ship the following week.
Please shop early this holiday season! Shipping carriers are anticipating delays as many of us turn to online shopping in 2020. The best way to have your gifts arrive on time is to shop early.
Orders usually ship within 2-4 business days. You will receive an email notification from firstname.lastname@example.org when your order has shipped. We are experiencing high order volume due to the holidays, and many shipping carriers are delayed as well. Thank you for your patience during this season, and your ongoing support of our fair trade mission!
On behalf of our entire team, we wish you happy, healthy holidays and a safe new year.
We are open to ship online orders Monday through Friday.
We have measures in place for the safety of our employees and customers, such as increased cleaning measures, masks for all employees, and social distancing of 6 ft. within our warehouse. We appreciate your continued support of fair trade and small businesses!
Our retail store in Eugene, OR, is open for limited hours along with all of 5th Street Public Market. Please check the 5th Street Public Market site for hours and information.
Last updated Wednesday, November 18.
Local customers who order online from us now have the option to choose free, no-contact order pickup from our warehouse.
To participate in order pickup, please follow these steps:
* Code PICKUP is only valid for local customers who will pick up their orders at our warehouse.
Orders ship from our warehouse in Eugene, Oregon. Orders usually ship within 2-4 business days; we are currently experiencing high order volume due to the holidays, and many shipping carriers are delayed as well. Thank you for your patience during this season, and your ongoing support of our fair trade mission.
Shipping is calculated during checkout, however:
Most orders are shipped using UPS Standard Shipping from our warehouse in Oregon and arrive within 3-7 business days. Please note that we cannot ship to P.O. Boxes.
International shipping: We ship within the United States only. We do not offer international orders via our website, as the shipping is cost prohibitive. We apologize for any inconvenience.
For expedited shipping: please email us at email@example.com with the product(s) you wish to buy, along with your full mailing address and phone number.
Shipping to Alaska and Hawaii: shipping to the non-continental U.S. is expensive for large baskets, and our shipping prices reflect the high charges from UPS or USPS. If you're purchasing smaller items, such as jewelry, we are happy to refund shipping overages or provide you with an accurate shipping charge prior to purchase. Please email us at firstname.lastname@example.org to discuss.
Palletized Shipping: Shipping for oversized items, such as large oil drum sculptures, starts at $200. We only charge the actual shipping costs and do not charge for "handling" on our end.
Lost packages are not our responsibility once they leave our warehouse. If you live in an area where you are concerned about package theft, please contact us at email@example.com to request shipping with signature required.
To initiate a return or exchange, email us at firstname.lastname@example.org.
See our Returns & Exchanges page for more information.
We do not charge any sales tax. We are based in Oregon, a sales-tax-free state.
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