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Shipping & Tax Information

 

West Coast Wildfire Delays

We are open and shipping orders in a timely manner, despite widespread fires on the west coast. However, USPS and UPS are experiencing shipping delays at this time, which we cannot control. Thank you for your patience.

Shipping During Coronavirus

We are open to ship online orders Monday through Friday.

We are taking additional measures for the safety of our employees and customers, including increased cleaning measures, masks, and social distancing of 6 ft. within our warehouse. We appreciate your continued support of fair trade and small businesses!

Our retail store in Eugene, OR, is open for limited hours along with all of 5th Street Public Market. Please check the 5th Street Public Market site for hours and information.

Last updated Friday, September 18.

Local Order Pickup in Eugene, OR

Local customers who order online from us now have the option to choose free, no-contact order pickup from our warehouse.
To participate in order pickup, please follow these steps:

  1. Use code PICKUP during checkout*. By using this code, you will not be charged for shipping.
  2. We will email you when your order is ready for pickup (generally within 1 business day).
  3. Orders can be picked up during our current warehouse hours, Monday through Friday, 9 am to 2:45 pm. 
    Our warehouse is located at:
    388 E 3rd Avenue
    Eugene, OR 97401
  4. When you arrive, please pull into our driveway from E. 3rd Avenue, in front of the large garage door.
  5. Call us at 541-684-0688 to let us know that you have arrived, and stay in your vehicle.
  6. An employee will place your order outside our door within the next 5 minutes. So that we can maintain safe social distancing, please wait in your vehicle until the employee has re-entered our building. 

* Code PICKUP is only valid for local customers who will pick up their orders at our warehouse. 

General Shipping Information

Orders ship from our warehouse in Eugene, Oregon. Orders usually ship within 2 business days, unless we are experiencing high order volume due to holidays or a sale.

Shipping is calculated during checkout, however:

Most orders are shipped using UPS Standard Shipping from our warehouse in Oregon and arrive within 3-7 business days. Please note that we cannot ship to P.O. Boxes.

International shipping: we do not offer international orders via our website and apologize for any inconvenience. However, you can email us at info@swahilimodern.com to request an international shipping quote. Please include the items you wish to purchase as well as your full shipping address and phone number, so we can create an accurate quote for you. International orders are completed via a PayPal invoice.

For expedited shipping: please email us at info@swahilimodern.com with the product(s) you wish to buy, along with your full mailing address and phone number.

Shipping to Alaska and Hawaii: shipping to the non-continental U.S. is expensive for large baskets, and our shipping prices reflect the high charges from UPS or USPS. If you're purchasing smaller items, such as jewelry, we are happy to refund shipping overages or provide you with an accurate shipping charge prior to purchase. Please email us at info@swahilimodern.com to discuss.

Palletized Shipping: Shipping for oversized items, such as large oil drum sculptures, starts at $200. We only charge the actual shipping costs and do not charge for "handling" on our end. 

Lost packages are not our responsibility once they leave our warehouse. If you live in an area where you are concerned about package theft, please contact us at info@swahilimodern.com to request shipping with signature required.

 

Returns & Exchanges

To initiate a return or exchange, email us at info@swahilimodern.com

See our Returns & Exchanges page for more information. 

 

Taxes

We do not charge any sales tax. We are based in Oregon, a sales-tax-free state.  

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