If you are unsatisfied with the product(s) you receive from our website, you can return the merchandise within 30 days from the purchase date. Please email us at email@example.com to let us know about the return. Ship the products to:
388 E 3rd Avenue
Eugene, OR 97401
Please know that we do not pay for return shipping and that your original shipping costs will not be refunded; only the price of the items will be refunded to your issuing credit card.
Once we have received the return, we will email you to let you know that your card has been refunded. Items damaged in return transit due to improper packaging will not be refunded.
Note: the most common reason for a return is that a basket is too large, so please double check the measurements for your space before ordering.
If you wish to return items purchased at our Fifth Street Market store in Eugene, you may return the item within 30 days of purchase for exchange OR store credit. This excludes clearance items. Items must be in the original packaging and in like new, unused condition.
Items can be exchanged within 30 days of receiving your order as long as the items are in like new condition. We do not pay for the cost of return shipping or for the cost of shipping the new items. Please email us at firstname.lastname@example.org to arrange your exchange. Once the returned items are received, we will ship the new items.
NOTICE OF HANDMADE VARIATION
All of our items are handmade, and slight variations from the item pictured will occur. Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange; for example, we do not consider slight variations in color and pattern valid reasons for returns. Thank you for your understanding.