Returns & Exchanges

NOTICE OF DISTINCTIVENESS
We are proud of the level of quality our producers and artisans uphold. However, all of our items are handmade, and unique variations from the item pictured occasionally occur. Please keep in mind the unique nature of your purchase when evaluating a product for a return or exchange; for example, we do not consider slight variations in color and pattern valid reasons for returns.

RETURN POLICY
If you are completely unsatisfied with the product(s) you receive, we will accept returned merchandise within 30 days from the purchase date. Please email us to request a Return Confirmation Number (RCN) and receive instructions for returning your merchandise. We will not provide refunds for merchandise returned without an RCN.

Once we have received approved returned merchandise, a full refund of the merchandise cost will be applied to your credit card. Items damaged in return transit due to improper packaging will not be refunded. We will send you a confirmation email once the returned merchandise has been received at our warehouse.
 
EXCHANGE POLICY
Items can be exchanged for merchandise of the same or greater value. Please email us to arrange your exchange.